Browser Cookies
This site uses cookies necessary to properly function. By closing this popup, clicking a link or continuing to browse otherwise, you agree to the use of cookies. View our policies.

Policies

Concussion Policy - Rowan's Law

Misconduct Reporting & Resolution

Silver Blades Skating Club adheres to the guidelines provided by Skate Canada's National Safe Sport Program. These policies and procedures can be found by clicking the links below:

  1. Misconduct Reporting and Resolution Policy
  2. Misconduct Reporting and Resolution Procedure 

Latest Review Date: July 7, 2025        Scheduled Review Date: July 2027        Date Created: Sept 2020.

Dispute Resolution Policy

Section 1 - General

  1. Silver Blades Skating Club (herein identified as “SBSC”) supports the principles of dispute resolution and is committed to the techniques of negotiation, facilitation, mediation and arbitration as effective ways to resolve disputes with and among members.
  2. In case of a conflict between SBSC individuals, the individuals involved in the dispute must make every effort to resolve the conflict amongst themselves.
  3. All registrants of SBSC, including the Respondent, must cooperate with an investigation under this section. If the parties involved do not cooperate the matter will be escalated to Skate Ontario.
  4. SBSC follows all guidelines identified by Skate Canada’s National Safe Sport Program.

Section 2 – Scope & Application

  1. This policy applies to all disputes with and among individuals engaged in activities with or contracted by the Club.
  2. A dispute is characterized by a disagreement between two or more parties and may consist of single or multiple incidents. The gravity of a dispute may vary significantly and may be characterized by a range of actions, implications or consequences. 
    Examples include:
    1. A complaint alleging that a board member, volunteer, employee, skater, team, coach, official, parent/guardian or spectator is guilty of not adhering to the Code of Conduct .
    2. A dispute relating to team selection.
    3. Any other request for resolution of a dispute arising from or relating to the activities of the Club. Note: If the complaint contains any allegations of misconduct (i.e. harassment, discrimination and/or violence), the complaint will be automatically redirected to the Skate Canada external independent third-party Case Manager process as per the Misconduct Reporting and Resolution Procedure.

Section 3 - Reporting a Dispute

  1. Any individual subject to this policy may report a dispute.
  2. After making every effort to resolve the conflict amongst themselves, a complaint can then be made to the President (board@silverblades.ca) in writing (signed and dated by the complainant) as soon as reasonably possible and within seven (7) business days as set by this policy. Should the report involve the President, the report will be subsequently managed by the Vice President.

Section 4 – Referral and Review of Complaints & Incidents

  1. The President will immediately advise the Executive Board and the Respondent(s) named in the complaint that a complaint has been filed and,  use best efforts to, provide each with a copy of the complaint or summary of allegations within three (3) business days.
  2. If a the Executive Board considers the dispute  to be trivial, frivolous or vexatious in nature, the Executive Board will advise complainant and thereafter shall take no further action in relation to that dispute.
  3. The Executive Board may extend the time for submission of a complaint notwithstanding the expiration of the time set by this policy.

Section 5 – Investigation Committee

Will consist of three (3) representatives: Vice President as the Chairperson, one non-executive board member and one coach representative, to be selected at the beginning of the season. Should the report involve the Vice President or a Coach, the investigation will be subsequently managed by an alternative member of the Executive Board/Board, ensuring there is no conflict of interest from either party, as per SBSC Conflict of Interest policy.

Section 6 – Investigation Procedure

  1. Disputes will be first referred to the President for consideration, clarification, and possible resolution.
  2. The Investigate Committee will:
    1. Use best efforts to provide a copy of the complaint or summary of allegations to the Respondent within three (3) business days,
    2. Gather information from the Respondent in regard to the dispute,
    3. Gather information from any witnesses in regard to the dispute
    4. Facilitate a meeting between the parties outlining expectations regarding conduct in advance and/or
    5. Make recommendations for resolution.
  1. A recommendation will be made to the President. This recommendation may include: 
  2. that the matter has been resolved between the parties and no further action should be taken,
  3. That no further action is warranted based on the facts of the case, or
  4. That the issue needs to be escalated to Skate Ontario for resolution/request a mediator.
  5. On completion of the investigation, the Chairperson shall make a written report to the President, which will include the decision and may relate to any matter disclosed during the investigation.
  6. The Executive Board shall provide a summary of findings to the parties.

Section 7 - Records & Use of Decision

  1. The Executive Board shall maintain a record of all decisions of investigations.

Section 8 – Appeal Process

  1. If the dispute is not resolved to the satisfaction of both parties, it may be referred to Skate Ontario
  2. Skate Ontario will then assess the most appropriate level and dispute resolution mechanism to use to resolve the dispute.

Section 9 - Expectations for Conduct

All individuals are responsible to:

  • Be familiar with and understand the provisions of this Policy, the SBSC and Skate Ontario Codes of Conduct, as well as other applicable SBSC and Skate Ontario policies and protocols, including those specifically identified in this Policy;
  • Treat everyone with professionalism, respect, inclusiveness, dignity and fairness in alignment with our core values; 
  • Support SBSC’s vision of providing the safest possible environment for all our participants in the skating community;
  • Report any wrongdoing or concerns as outlined in this Policy
  • Protect all individuals who report and are involved in general disputes from retaliation or reprisal; and 
  • Take all applicable education and training, as prescribed from time to time.

Section 10 - Confidentiality

To demonstrate respect for all parties, the Club shall abide by principles of confidentiality in implementing the Dispute Resolution Policy.All parties have the right to be free from retaliation.Retaliation against an individual who has reported an incident in good faith will not be tolerated and one who retaliates is subject to discipline up to and including expulsion.

Section 11 - Acting in good faith

Anyone reporting a concern must be acting in good faith and have reasonable grounds for believing the information being reported is true and accurate. Any allegations that prove to have been malicious or intentionally false will be viewed as a serious offence, subject to disciplinary action.

Latest Review Date: September 15, 2025                Scheduled Review Date: July 2026                    Date Created: May 2020

Conflict of Interest

This Policy has been developed to address the need for Silver Blades Skating Club (herein identified as “SBSC”) to avoid conflicts of interest at all levels of operation, including in the actions of the organization as a whole, in decisions of committees and the Board, and in the work of the coaching staff.

This Policy applies to:

  • every member of the Board of Directors (“Board”)
  • every member of any committee (which includes sub-committees and task forces)

This Policy applies regardless of whether the director or committee member is an employee, official, coach, athlete, or volunteer.

General Obligations

The organization requires that its directors and committee members, at all times:

  • act honestly and in good faith, in the best interests of the organization
  • exercise their powers properly, and their discretion reasonably
  • exercise their powers and discretion for the purpose for which they are conferred
  • avoid conflict of interest.

“Avoiding” conflict of interest does not mean that a director or committee member will never be in a conflict of interest position - it means that when the person is (or could be) in a conflict of interest position, the situation is recognized and properly handled.

It is important to remember that conflicts of interest arise naturally, and often, in ordinary circumstances. There is nothing inherently wrong or illegal about the mere existence of a conflict of interest involving a director or committee member.

Conflicts of interest only become problematic if the director, committee member or the Board or committee, fail to recognize the conflict of interest, or fail to deal with the situation properly.

Generally, conflict of interest in this narrow sense arises when the director or committee member (or a person, company, or group associated with the director or committee member) wants to obtain some benefit (financial, professional, personal, or otherwise) from the organization.

For example, a committee member who is a coaching representative is entitled - and expected - to bring the coaching perspective to the table. However, when that member is called upon to make a committee decision, he or she must give priority to the best interests of the organization as a whole, even if that means the decision being made is not in the best interests of the coaching “constituency”.

The corporate and trust laws which govern Skate Canada and other organizations impose certain disclosure obligations on a director or committee member who is in any way, whether directly or indirectly, interested in any contract or proposed contract with the organization. Those same laws require the director or committee member to abstain from any discussion, debate and vote related to the contract or proposed contract.

Any breach of this policy is a disciplinary matter to be dealt with under the SBSC’s Dispute Resolution Process.

Latest Review Date: July 2024               Scheduled Review Date: July 2026                  Date Created: July 2020

Membership, Registration & Refund Policy

Policy Statement 

The purpose of this policy is to outline membership and registration related policies for the Silver Blades Skating Club. Silver Blades Skating Club is located within the Province of Ontario and is a member of Skate Ontario as defined by Skate Ontario By-laws and as registered with Skate Canada. The Silver Blades Skating Club is a not-for-profit organization. The Silver Blades Skating Club is governed by a Board of Directors. The Board of Directors set policy, procedure and rules that can be found here. These may be updated from time to time. 

Membership Fee 

An annual Skate Canada registrant fee is included when you register for a program. It is valid from September 1 to August 31 and includes insurance coverage, along with access to all Skate Canada programs. Please note that your skater information will be shared with Skate Canada through the registration process. The Skate Canada registrant fee is non-refundable. For more information about Skate Canada, visit www.skatecanada.ca. 

Registration

For Pre-CanSkate, CanSkate and CanPower programs, registration for the 2025/26 season opens on July 28th and remains open until programs are full. A waitlist may be established.

For StarSkate programs: A detailed email is sent out in July with each individual skaters level, general membership requirements and registration details. Registration for the 2025/26 season is scheduled to open on July 28th for current youth Silver Blades members*. Non-members (i.e. those who don’t represent Silver Blades in competition, or meet the minimum session requirements for their level), non-youth skaters and Preliminary and up skaters new to Silver Blades will be able to register on July 30th. A waitlist may be established. Registration details can be found here

Refunds 

The Club does not provide make-up classes for missed sessions (on ice and off ice) for any reason.

Withdrawal from sessions will be accepted until the first business day after Thanksgiving, unless otherwise communicated. In this case, a pro-rated refund based on the number of sessions remaining for the season minus a $50 administration per family fee will be provided. The Skate Canada fee and the Family Fee are non-refundable. After the deadline, no refunds will be issued unless it falls under the Medical Refund Policy below. Requests for refunds must be submitted in writing to info@silverblades.ca.

Medical Refund Policy: Medical refunds are only given in cases of prolonged and/or sustained medical issues that prevent a skater from skating at all. Some examples of this are concussions, fractures, or serious illness. These refunds are not designed for short-term absences. In order to make a request, the skater must miss three full weeks of CanSkate or StarSkate sessions in one registration period. Refunds are considered on a case by case basis.

Requests for medical refunds must be made in writing to the Board of Directors (board@silverblades.ca) and must be accompanied by a note from a licensed physician that clearly indicates the following in order to be considered:

  • how long the skater is required to be absent
  • specific reason for absence expected 
  • date for return to skate

Refunds, if approved, will be issued in the form of a credit to be used towards any Silver Blades programs or products. If the credits aren’t redeemed by the end of the skating season, they will be held until the next season and applied to the registration fees, unless the skater is graduating, then they will be refunded to the member’s credit card or EFT, minus any administrative fee.

Club credit as a result of short-term club closure or cancelled session by the Club: In the case where the Club has to be closed for a continuous period up to 14 days or if a session is cancelled by the Club, a credit equal to the full amount of the price paid for applicable sessions will be posted on the members’ online account. This includes situations where the rink may be closed for a short period as a result of COVID-19. Only Silver Blades credits will be provided in this situation (i.e. no refunds). Note: For families with skaters who are in their final year, please contact the office to inquire about a refund at info@silverblades.ca.

Refunds for long-term club closure as a result of COVID-19 or another unforeseen event: In the case where the Club has to be closed for a continuous period longer than 14 days, a refund for that period will be provided. The Board of Directors have full discretion on the determination of the amount of the refunds for scenarios that require long-term closure.

For any other situation in regard to COVID-19 or similar scenarios, if the City of Toronto or Skate Ontario implement limitations to the skating season for either short or prolonged periods, an impact assessment (which takes into account ongoing expenses) will be completed by the Board to determine what, if any, credits/refunds can be provided.

Note: The Skate Canada fee and the Family Fee are non-refundable for any refund or credit. As well, any refunds will include a $50 administrative fee per family.

Safety & Policies 

By registering for a program you accept the terms as described in this policy as well as any rules, policy and procedure as established by the Silver Blades Skating Club. By registering all skaters agree to adhere to the rules and policies of both Skate Ontario and Skate Canada. More information on Skate Canada can be found at the following sites: Skate Canada - www.skatecanada.ca Skate Ontario - www.skateontario.org 

Equipment 

CSA approved hockey helmets are required until the completion of CanSkate Stage 5, face masks (helmet cage) are not mandatory; however young skaters may benefit from the added protection. Skaters must wear proper skates and gloves in good working condition. Participants without appropriate equipment will not be permitted on the ice. 

 

Approved by Board of Directors: July 7, 2025            Scheduled Review Date: July 2027

Music Playing Guidelines

The definition of program music for the purposes of this policy will encompass freeskate/artistic/creative skills solos, as well as pairs/small group showcase numbers and free dance programs.

  • There will be a program music play sign-up sheet on each session with two columns - one labeled “Coach” and one labeled “Skater”. Skaters will note their own names in the Skater column, and coaches will note skaters' names in the Coaches column.
  • Coaches CANNOT note their skaters’ names in the “Skater” column.
  • Skaters may not have their name noted in both columns of the music play sign-up sheet at the same time.
  • Program music will be played according to this repeating pattern, working down the two columns of the sign-up sheet: three Coach plays and then a Skater play.
  • Coaches cannot note more than ONE skater’s name back-to-back in the “Coach” column. For example, if you are doing a private-group lesson, you must wait until your first skater has completed their turn before noting your next group lesson skater, thus providing another coach the potential opportunity to note their private lesson skater next.
  • Once the program music has been played, the person who has added the skater's name to the list should strike a line through it.
  • Once a skater starts their music, they may NOT stop it and begin again. They must add their name to the list again, and wait for their next music play.
  • Prior to test days or competitions, the Starskate Coordinator may enforce a Priority Line for skaters testing or competing prior to large events which will be communicated to Coaches and skaters 
  • If there is no music in line, background music may be played.
  • Skater’s must not use any sort of personal electronic device connected to headphones while on the ice at any time.
  • Be considerate of other coaches and skaters—take your turn, abide by the rules, and please keep the volume at a comfortable level.
  • The skaters’ high visibility sash is  mandatory to be worn while their music is being played.
  • Skaters should promptly note their name and leave the music area to avoid congestion.
  • All coaches and skaters should add their music to the Silver Blades' Ipad by email and playing music from phones should be avoided. 

Approved by Board of Directors: July 7, 2025         Scheduled Review Date: July 2027

Privacy Policy

Purpose:

 The Silver Blades Skating Club is committed to protecting the privacy and security of our members, employees, volunteers, and other stakeholders. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws. We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage members to review the policy periodically.

Collection of Personal Information:

 We collect personal information for various purposes, including membership registration, program participation, and communication. The types of personal information we collect may include:

  • Name 
  • Contact details (e.g., address, phone number, email) 
  • Date of birth
  • Medical information (for safety purposes)
  • Payment information Personal information is the information that relates to you as an identifiable individual. It does not include business information (e.g. business address and telephone number) 

Use of Personal Information:

 The personal information we collect is generally used for, but not limited to, the following:

  • Managing membership and participation in club/skating school activities.
  • Communicating with members, employees, and volunteers.
  • Providing services and support.
  • Ensuring the safety and well-being of our members. 
  • Processing payments and donations.
  • Complying with legal and regulatory requirements. 

Disclosure of Personal Information

We may disclose personal information to: 

  • Authorized employees and volunteers who need the information to perform their duties.
  • Third-party service providers (e.g., payment processors) who assist us in our operations.
  • Skate Ontario and Skate Canada
  • Legal authorities, if required by law or to protect our rights and safety. 

Storage and Security 

We take reasonable steps to protect personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification. Personal information is stored in secure locations and accessed only by authorized personnel. 

Access and Correction 

Members have the right to access their personal information and request corrections if necessary. To access or correct your personal information, please contact us at info@silverblades.ca 

Retention and Disposal 

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer needed, we dispose of it securely. 

Rights and Choices 

Members have the right to:

  • Access their personal information.
  • Request corrections to their personal information.
  • Withdraw consent for the use of their personal information (subject to legal or contractual restrictions).

 If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Silver Blades Skating Club

50 Montgomery Rd

Toronto, ON

M8X 1Z4

info@silverblades.ca 

Approved by Board of Directors: July 7, 2025          Scheduled Review Date: July 2027

Skate Up/ Skate Down Policy

Skaters are required to register for at least one weekly session at their current level. However, we strongly encourage our members to skate on as many sessions at their own level as possible since these will be the best fit for their skill level and on-ice safety. Silver Blades policy does allow for some skating up/down, but priority on a session will always be given to skaters who are qualified at that level first. We will allow skaters wishing to skate up or down to register for these sessions on July 29th at which time they will be automatically waitlisted. Any registrations for a session that is one level up or down from a skaters qualification will be reviewed by the StarSkate Coordinator taking into consideration eligibility, availability and ice safety. The Club reserves the right to not approve skate up/down requests.

Preliminary: Cannot skate up or down

Junior: Can skate up to Intermediate

Intermediate: Can skate up to Senior and down to Junior

Senior: Can skate down to Intermediate 

Note: on combo sessions (i.e. Prelim/Junior, Junior/Intermediate or Intermediate/ Senior), no up/down skating is allowed. Only those skaters at the two combo levels will be allowed on those sessions. 

Approved by Board of Directors: July 7, 2025          Scheduled Review Date: July 2027

 

 

Location

Central Arena
50 Montgomery Road
Etobicoke, ON
Canada M8X 1Z4

Head of Operations:
info@silverblades.ca

Office Hours (September - May):                       
Tuesday - 5:00pm - 8:30pm                              
Saturday - 9:00am - 2:00pm

Follow Us